Last Updated: 29 September 2026

Shipping

Where we ship: We ship Australia-wide, to New Zealand, and to selected international destinations. If your country is available at checkout, we can deliver to you.

Processing time: Orders are dispatched within 1-2 business days (Monday to Friday, excluding public holidays). During launches, limited releases, and peak periods, dispatch may take a little longer. You'll receive an email with tracking details as soon as your order ships.

Australian delivery

•     Standard shipping: $9.95, free on orders over $200. Estimated delivery 2-8 business days after dispatch.

•     Express shipping: $14.95. Estimated delivery 1-3 business days after dispatch.

Delivery times are estimates from our carrier and may be longer for regional and remote areas.

International delivery

International shipping rates and estimated delivery times are calculated at checkout based on your destination.

Duties & taxes: Your order may be subject to import duties, taxes, or fees charged by your country's customs authority. Unless stated otherwise at checkout, these are not included in your order total and are the responsibility of the customer. If a parcel is refused or returned because these charges are unpaid, we may deduct the original and return shipping costs from any refund.

Delivery details

Address: Please check your delivery address carefully at checkout. If you notice a mistake, email us straight away at info@nakeko.com. We can update it only if your order hasn't shipped yet.

Authority to leave: If you choose authority to leave, your parcel is your responsibility once it is marked as delivered to the nominated location.

Lost or damaged parcels: If your tracking hasn't updated for 7 business days, or your parcel arrives damaged, contact us at info@nakeko.com and we'll work with our carrier to sort it out.

Returns

Your consumer rights: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights. The change-of-mind policy below is in addition to them.

Change of mind

Not the right fit? We accept change-of-mind returns within 14 days of delivery, for a refund or an exchange for a different size or colour (subject to availability).

To be accepted, items must be:

•     unworn, unwashed, and not trained in

•     in their original condition, with all tags attached and in original packaging

Items marked Final Sale are not eligible for a change-of-mind return. This does not affect your rights if an item is faulty.

Return shipping costs for change-of-mind returns, including international returns, are the responsibility of the customer. Original shipping charges and any duties or taxes paid are not refundable. We recommend using a tracked service, as we can't be responsible for returns lost in transit.

Faulty or incorrect items

If your item is faulty, damaged, not as described, or not what you ordered, email us at info@nakeko.com within a reasonable time of noticing the problem. Include your order number and photos. We will arrange a repair, replacement, or refund in line with the Australian Consumer Law, and cover the cost of return shipping.

Normal wear and tear from training, misuse, or not following the care instructions is not considered a fault.

How to make a return

•     Email info@nakeko.com with your order number, the item(s) you're returning, and whether you'd like a refund or an exchange.

•     We'll reply with the return address and instructions. Please don't send items back before contacting us.

•     Pack your items securely and send them using a tracked service.

•     Once we receive and check your return, we'll process your refund or send your exchange within 5 business days.

Refunds: Refunds are made to your original payment method. Afterpay orders are refunded through Afterpay. Depending on your bank, it may take a few business days for the refund to appear.

Questions?

Email us at info@nakeko.com and we'll get back to you as soon as we can.